Series Five: Small Touches That Make a Big Difference in Guest Satisfaction

It’s often the small, thoughtful details that guests will remember most. These personal touches show you care and help create a memorable experience that keeps guests coming back.

1. Personalized Welcome

A handwritten welcome note or a small gift, like a bottle of wine or local treats, makes guests feel valued. It’s a simple gesture that goes a long way in creating a positive first impression.

Pro Tip: You can personalize the note by referring to the guest’s reason for travel (e.g., “Enjoy your family vacation!”).

2. Fresh Flowers or Greenery

A vase of fresh flowers or indoor plants can brighten a room, add a touch of nature, and make your property feel more inviting.

3. Quality Toiletries

Upgrading your toiletries to a higher-end brand makes a huge difference. Guests will appreciate having premium shampoo, conditioner, and soaps available, particularly if they are eco-friendly or locally sourced.

4. Reading Material

Provide a selection of books, local magazines, or even a few games. This small touch not only entertains guests during downtime but also creates a sense of comfort and relaxation.

5. Fresh Towels and Linens

Nothing beats the feeling of freshly laundered towels and linens, especially when they’re soft, plush, and luxurious. Ensure you invest in high-quality linens that feel inviting.

At AirStay Design and Consulting, we specialize in designing spaces that highlight these small but impactful touches. From décor to thoughtful amenities, we help our clients create spaces that delight guests and encourage them to return.